Nucleus One support plans give you the help you need to minimize the technical and strategic obstacles that stand in the way of successful solution implementations.
Clear Hurdles & Ensure Success
Nothing derails a successful software adoption quite like spending hours incorrectly implementing the solution or troubleshooting technical roadblocks. Keep your teams moving forward when issues come up with access to our technical support team.
What do you get?
Nucleus One’s support plan offers technical support for teams looking to access to our ticketing system or those needing guidance from our trusted advisors. Launch projects with minimal setbacks with proactive guidance, overcome technical blockers, and get your implementation off the ground fast. As true partners in your success, our advisors offer premium support and bug handling and strategic support for even the most complex of projects.
Access to Support Ticketing System
Rapid REsponse Times
Prioritized Bug Handling
Technical Advisor Assistance Anytime
System Configuration Optimization Advice
Concurrent Support Tickets
Frequently Asked Questions
Curious about our support plan and how it could help your organization? Check out some of our more frequently asked questions below, or join us on discord to chat now.
Is there a free trial of the support plan?
Every new Nucleus One user is granted a 30-day support plan subscription to help ensure the successful adoption of the software for your organization. Once this 30-day period is completed, you have the option to decline or renew the support plan.
In what regions is support available?
The Nucleus One support plan is available worldwide.
In what Languages is support available?
We make a best effort to accommodate your preferred language however our technical support advisors are primarily English speaking.
How do I submit a ticket?
Inside the Nucleus One interface, look for the support icon in the left navigation menu. If you do not see the option to submit a ticket in this area, you might need to check your subscription to ensure you have an active plan.
How long is the subscription term for the support plan?
The support plan is purchased on the same schedule as your user subscription. You can cancel support at any time, it will remain active until the renewal date comes up.
How does bug reporting work?
Once a bug is determined in the software, the ticket is handed to our development team to test and create a fix that is deployed automatically to every user in the system at once. Once deployed, you will get a notification on your ticket about the resolution.
How do I submit a feature request?
Inside the Nucleus One interface, look for the support icon in the left navigation menu. In this area you should see an option to submit a feature request. Once submitted, someone will reach out to understand and gather additional details on your request.
Community Support Resources
Not interested in the support plan, be sure to check out our free community support resources below. There’s tons of helpful tutorials, videos, developer resources, and real-time chat on our discord server to help you – completely free.