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HELP! I downloaded the capture agent but it doesn’t see my scanner.

HELP! I downloaded the capture agent but it doesn’t see my scanner.

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HELP! I downloaded the capture agent but it doesn’t see my scanner.

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Posted by Anonymous (Questions: 10, Answers: 4)
Asked on February 5, 2021 1:56 pm
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Private answer

Only Scanner Device with installed TWAIN driver can be used for Nucleus One Capture Agent.

Confirm that the Scanner Device is TWAIN Compatible. IF the Scanner Device is NOT TWAIN compliant or compatible, the Nucleus One Capture Agent will not be able to detect the Scanner Device. If the Scanner Device is TWAIN compliant or compatible, then confirm that the TWAIN driver is installed in the PC you are working on.

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Posted by (Questions: 8, Answers: 2)
Answered on March 10, 2021 1:54 pm